When to return a product
You are entitled to a replacement, credit or refund where item(s) have a fault, such as:
- when it is faulty;
- wrongly described; or
- different from a sample shown to you.
We are not required to replace your product if you simply change your mind.
How long you have to return a product?
If an item is received broken or faulty, you have 72 hours to return the product.
Expenses relating to product returns
Any expenses relating to the return of your product to store will normally have to be paid by you. Vendors do have the option to absorb the cost of the return at their own discretion.
Some products need to be assessed
We may need to assess your product to determine whether a repair, replacement or refund is appropriate. Certain products may need to be sent to the manufacturer or their repair agent for assessment, such as:
- cricket bats, tennis racquets and similar items;
- heart rate monitors and other electrical or technological products;
- clothing, compression garments, some footwear; or
- bulky goods such as treadmills, exercise bikes, home gyms.
In some cases a refund, replacement or repair may not be offered if you:
- substantially modify the product;
- misuse the product contrary to user instructions or packaging labels; or
- simply change your mind.
Certain products are usually excluded under our Returns Policy unless they are faulty, these may include:
- tailor made customer orders;
- underwear (thermals and swimwear) and socks; and
- gift-cards, vouchers, credit vouchers.
Special procedure for the return of certain products
The repair of certain electrical or computing goods may result in the loss of user-generated data. Please ensure that you have made a copy of any data saved on your goods. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Bulky products: We may be able to organize a supplier’s technician to inspect the products at your site. This may include:
- exercise bikes; and or
- home gyms.
You acknowledge that if you have a complaint about the performance of the Agreement or the services provided hereunder, you will contact us at Support@demo-projects.xyz.
If the complaint is with regard to another User’s poor conduct, we will resolve the issue at our discretion, including by removing the other User from the Site.
If the complaint is with regard to our own performance of the Agreement, such as regarding a technical issue caused by us on the Site, we will use best endeavors to resolve the issue with you, which may include, at our sole discretion, issuing a refund for the relevant transaction.
If, following a purchase, you feel the goods or services:
- were not of acceptable quality;
- were not fit for its purpose; or
- did not match its descriptions,
You may have rights under the Australian Consumer Law to have the goods or services replaced or have the price you paid for the goods or services refunded.
Refunds sought under the Australian Consumer Law may take up to 10 business days to be processed.
Other than for reasons described in this clause, all payments are final and no exchange or refund will be given.